Hotel Turnaround Management Support
A hotel turnaround usually happens when the property has experienced a period of poor performance and moves into a period of financial recovery. However, turnarounds are important as they mark a period of improvement while bringing the reorganization, rebranding, and repositioning of the hotel.
How I do it:
Create a complex SWOT analysis which will include:
Cost-reduction strategies
Revenue-earning opportunities
Market competition and positioning
Strengths and weaknesses of operational management
Technologies that can be used and disposed
CRM practices based on past guests’ experiences
Marketing strategies
Human resources policies & procedures
Implement the best strategies according to the SWOT results
Periodically monitoring and re-auditing the development of the SWOT strategies and turnaround
Benefits that you will see are:
New brand and concept based on analysis results and industry trends
Develop a better hotel operational structure
Generate financial recovery
Create change management
Redesign guest services and experiences
Redesign the hotel core and vision
Identify a more appropriate and profitable target market.