Hotel Opening Management Support
Opening a hotel (no size matters) is a very complex and challenging project. During this stage, certain phases and procedures must be respected and followed; and it is crucial to have the right team to assist and manage the requirements necessary for a successful opening.
This is how I do it:
Oversee the quality process to ensure guest satisfaction
Organize and create master schedules for different departments
Review and monitor the operating supplies, equipment, and employee budget
Review and implement the correct processes and systems
Conduct vendor selections and negotiations
Exercise the owner's hiring approval rights (if requested)
Optimize the organization chart
Work with teams to identify potential operational hold-ups
Manage communication between the owner and the operating team/ staff effectively
Coach the hotel management team and hotel staff (FD, F&B, ROOMS)
Identify opportunities to increase revenue potential from rooms, F&B, spa, rents, and other services
Establish rates across distribution channels
Actively monitor the performance of the team against budgets
Benefits that you will see are:
Having an experienced hotel professional helping in the development of the opening stage operations
Better chances to have a successful hotel opening-stage
Guest satisfaction and brand loyalty
Alignment of interests, communication, and project validation
Easier to keep a laser-sharp focus on achieving targeted market segmentation
Better chances to achieve revenue goals and budgets
Facilitation of employee management, quality service, and hiring