Guest Experience Enhancing
Creating lasting and unique experiences for guests is what true hospitality is about, but meeting and exceeding your guests’ expectations is the foundation of hospitality.
I will help you find opportunities to enhance the guest experience by focusing on guest communication, guest convenience, and guest choice. Then creating processes and systems (doesn’t need to be timely or costly) that will put you on track to achieve not only guest satisfaction but unforgettable guest experiences that will lead to guest loyalty and revenue increase.
How I do it:
Execute a deep investigation on past guest experiences, guest feedback, and new trends and guest demands.
Determine what makes the property unique ( location, values, mission, type of customer)
Design guest reward and loyalty programs based on property’s budgets and capabilities
Design amenity systems and unique guest experiences based on property’s budgets and unique value proposition
Nurture relationships with local vendors and businesses to create unique guest experiences, services, products, and local partnerships that will put your business in a unique and attractive position
Benefits that you will see are:
Guest satisfaction
Guest loyalty
Unique value proposition= Uniqueness
Achieved target market
Local community support and growth
Revenue increase